We all hear about it every day and especially during the holiday season...Porch Pirates. The name sounds cutesy and funny but it is anything but. This type of theft is especially annoying and costly during the holidays for not only the purchaser but also the delivery company and the retailer like us here at Buck Ridge Soap Company.
Technically, neither the retailer nor the delivery company are responsible when a package they fulfilled and delivered in good faith is stolen from your property because you weren't home to receive it and allow your packages to be left without signature. The responsibility does fall on the purchaser to make arrangements for safe delivery. Basically? It sucks and we wish there was a way to stop this growing crime.
There are some things you can do to protect your holiday deliveries.
The best bet if Porch Pirates have become an issue in your area is to get an outdoor lockbox of some sort. Check on Amazon, Walmart, Lowes, Home Depot and Wayfair for these items. They are pricey but if Porch Pirates really are rampant in your area then they are a good investment especially for packages delivered by FedEx, DHL and UPS. Ring and other security cameras might also be helpful to you. If the price of a lockbox is too high for you alone you might consider talking to neighbors you trust or your HOA and work out a shared lockbox for your neighborhood.
Generally, in our case if your package was stolen from your porch it is not Buck Ridge Soap Company's responsibility, because we in good faith did our part of the purchasing agreement. That said, some orders may be eligible for a heavy discount on a replacement order - so do email us and we'll do what we can within reason to help.
Buck Ridge Soap Company ships exclusively for consumers via USPS which offers slightly more protection than other services for one reason. If an item was stolen not from your porch but your mail box, it is in fact a Federal crime. If your order was stolen from your USPS mail box, you need to report suspected mail theft to Postal Inspectors by calling 877-876-2455 or at www.uspis.gov. It may not get you a refund but they do actually take the crime seriously especially if it is a recurring thing in your neighborhood.